Account and Checkouts
How do I use my online account?
For help requesting items from the collection, paying fines, renewing library cards, and more, please go to the Online Library Account Help page.
How long do items circulate? How many items can I check out?
Please see the chart in the Circulation policy
NOTE: Lucky Day books are high reserve and high interest books that circulate for 7 days only. These items cannot be renewed or requested.
How do I pay fines?
Fines can be paid online using a credit card or PayPal. Log into your Online Account and click your name, then Account Portal. Select Bills & Fines from the left menu and follow the prompts to pay,
What is curbside service?
If you are unable to come into the library, you may pick up your items in the entryway.
Call 518-458-9274 before you leave home or when you arrive.
Your items will be checked out to you, placed in a bag with your name on it, and left in the front entrance lobby.
Can you purchase a certain title for me?
Yes. We will research your request and make the purchase if possible. Complete this Suggestion to Purchase form to send us your request.
Why is my library card expired?
Library cards expire every three years to ensure contact information is correct. To renew, visit the library, call the library at 518-458-9274 or fill out the Renew Your Library Card form. Please note that the online form is not instantaneous – staff intervention is required.
Do you have a mobile app?
Yes! Learn more on our mobile app page.
Events/Meeting Rooms
How do I use your new calendar? Can I reserve a room?
Check out this post from our Tech Tips blog to learn how to navigate the calendar and register for events.
Do I need a library card to attend events?
No. You do not need a library card to attend events at the Colonie Library.
If you would like to have one, the process only takes a few minutes and you can apply for a card online or in person at the circulation desk.
You can sign up for events using the Events Calendar
Can I have a regularly scheduled meeting at the library?
No. In order to offer equal access to all patrons, standing reservations and consecutive use for programs are not permitted.
There is a maximum of 12 reservations per calendar year.
Reservations for the Activity Room and Stedman Room must be made at least 1 week in advance, and no more than 2 months in advance.
I have more questions about meeting rooms
See the meeting room FAQ for more information.
Other
Can tutors meet with students at the library?
Yes. The designated space for tutoring is on the mezzanine, towards the back of the building. Map
Please read the Tutoring Policy for more information.
Are you accepting book or toy donations?
Book and media donations are accepted every Thursday. Please bring items to the back, side delivery door in the staff parking lot (10:00 AM-5:00 PM) or the Circulation Desk (10:00 AM-8:00 PM). One small grocery bag or less, per week; excess items cannot be accepted.
Toys cannot be accepted. List of items accepted